Refund & Cancellation Policy – Flight Assistline
1. General Overview
Flight Assistline is an independent travel marketing portal. We do not directly process payments, issue tickets, or handle reservations. All bookings made via the phone numbers listed on our website are fulfilled by our third-party licensed travel agency partners.
2. Cancellation Process
If you wish to cancel or modify your flight reservation, you must contact the specific travel agent or airline provided to you at the time of booking. Flight Assistline does not have access to your booking reference (PNR) or payment details.
3. Refund Eligibility
- Airline Policies: Refunds are strictly subject to the terms and conditions of the respective airline (e.g., Non-refundable vs. Refundable tickets).
- Service Fees: Our third-party partners may charge a separate, non-refundable service fee for processing your booking or handling cancellations.
- Government Taxes: Some taxes may be refundable even on non-refundable tickets, depending on the airline's policy.
4. Timeline for Refunds
Once a refund is approved by the airline, it typically takes 7-14 business days to reflect in your original payment method. Please coordinate directly with the fulfillment partner for status updates.
5. Contact Information
For any queries regarding this policy, you can reach us at support@flightassistline.com. However, for booking-specific issues, please call the number provided in your confirmation email.
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